Technical & Operational Support

SEPL offers comprehensive cybersecurity support through three distinct service levels:

• Level 1 (L1): Focuses on basic monitoring and the initial identification of security incidents. Here we handle routine security tasks, such as alert management, log analysis, and basic troubleshooting to detect and escalate potential threats.
• Level 2 (L2): At this stage we provide advanced analysis and resolution of security issues. The L2 team handles escalated incidents, performs deeper investigations, and implements preventive measures to resolve complex security concerns.
• Level 3 (L3): This level involves expert-level support, including advanced threat hunting, forensics, and comprehensive incident response. The L3 team manages critical security events and provides strategic guidance to strengthen overall security posture.

These tiered services ensure efficient and effective cybersecurity management for businesses of all sizes.

We offers both remote and onsite cybersecurity support services to ensure continuous protection for clients.

• Remote Support: Under this category SEPL offers 24/7 monitoring, incident detection, troubleshooting, and vulnerability management from a centralized location. This allows quick response times and minimizes downtime, while ensuring cost-effectiveness.
• Onsite Support: For more complex issues or when hands-on intervention is required, SEPL provides onsite support. This includes on-the-ground assistance with security audits, system hardening, advanced incident response, and tailored security solutions to address specific organizational needs.

Both services are designed to enhance security and ensure rapid response to evolving threats.

At SEPL, maintenance and support activities for pre-existing solutions are critical to ensuring continuous protection against evolving threats. These activities include regular system updates, vulnerability patching, performance monitoring, and incident response. SEPL’s team performs root cause analysis for any identified issues and ensures seamless integration with existing security infrastructures. Also, we conduct periodic security audits and compliance assessments to maintain high standards. 24/7 support services are offered to address any immediate concerns or breaches, guaranteeing that clients' systems stay secure, optimized, and aligned with the latest cybersecurity protocols and best practices.

SEPL offers comprehensive managed services to enhance clients' cybersecurity posture. These services include 24/7 monitoring, threat detection, and incident response to protect against evolving cyber threats. SEPL’s expert team handles the deployment, configuration, and management of security solutions, ensuring optimal performance and compliance. Our clients benefit from proactive vulnerability management, patching, and regular security audits. SEPL also provides risk assessment and advisory services to help businesses identify potential threats and strengthen their defenses. By outsourcing cybersecurity management to SEPL, organizations can focus on their core operations while ensuring their digital assets remain secure and resilient against attacks.